DVS Group

24/7 hotline and telephone service to minimise downtimes

Our 24-hour hotline is manned around the clock by experienced service engineers, who are able to provide rapid solutions to your problems. Here we rely on a knowledge database in supporting you with our service expertise.

Through our Service Remote Centre (SRC) we can establish a direct connection to the machine control system and identify faults anywhere in the world - using analogue or web-based technology or by UMTS, as required.

This leads to a significant reduction in downtimes and cost. In conjunction with our automated error message system and  web-based frequency analysis, all-round protection is guaranteed.

This 24/7 service enables us to react quickly and thus ensures the ongoing availability of your production.